uubt's Privacy Policy

1 Introduction & Overview

uubt is a trusted mobile casino and betting platform in Bangladesh. We take the utmost care in storing and processing our users' personal information. This Privacy Policy ("Policy") applies to all services, websites, and related activities of the uubt platform.

This policy tells you what types of information we collect, how that information is used, whether information is shared with third parties, and what rights you have over your information. We ask that you read this policy carefully before using uubt's services.

This platform is intended only for people aged 21 and above. We do not intentionally collect information from minors. If any minor's information is found in our systems, it will be deleted immediately and the associated account will be closed.

2 Information We Collect

We collect various types of information to provide uubt's services and improve your experience. This information comes from two main sources: what you provide directly, and what our system records automatically.

2.1 Information You Provide

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Valid address in Bangladesh
• National ID card or passport details (for KYC verification)
• Payment information — bKash, Nagad, Rocket, Upay numbers or bank account details

2.2 Automatically Collected Information

When you use the uubt platform, the following information is recorded automatically:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Login and logout times
• Game sessions and betting history
• Transaction records (deposit and withdrawal details)
• Information collected through cookies and similar tracking technologies

2.3 Communication Information

When you contact our support team via live chat or email, we keep a record of that conversation. This is used to improve our service quality and to assist you more effectively in the future.

3 Purposes of Using Information

uubt uses the information collected from you for the following legitimate purposes:

3.1 Service Delivery and Management

• Creating and managing your account
• Verifying age and identity
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Providing VIP benefits and determining tier levels

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying financial fraud and scams
• Conducting necessary checks to prevent money laundering
• Monitoring and investigating suspicious activity

3.3 Customer Support

Our 24/7 support team uses your information to resolve any complaints, queries, or technical issues. This includes previous conversation history, transaction details, and account-related information.

3.4 Service Improvement

By analyzing users' browsing patterns, preferred game categories, and platform usage habits, uubt's services, user experience, and content are continuously improved.

3.5 Responsible Gaming

By monitoring your gaming behavior, if any risky patterns are identified, we may contact you and provide guidance on responsible gaming tools.

4 Information Sharing and Disclosure

uubt does not sell your personal information to third parties. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

The minimum necessary information is shared with selected technology partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfers), technical infrastructure, and customer support management. These partners operate under strict confidentiality agreements and may not use this information for their own purposes.

4.2 Legal Obligations

Where we are legally required to do so under applicable laws of Bangladesh, court orders, or valid requests from government authorities, we may disclose the necessary information.

4.3 Business Transfers

In the event of corporate changes such as mergers, acquisitions, or asset sales, user information may be transferred. We will give advance notice if such a change occurs.

5 Data Security Measures

uubt uses industry-standard security technology to keep your personal and financial information secure.

5.1 Encryption

Our website and all data transmissions are protected by SSL (Secure Sockets Layer) encryption. This ensures that all information sent between your browser and our servers is unreadable to third parties.

5.2 Access Control

Your personal information can only be accessed by authorized staff, and only the information necessary for their role is available to them. All staff are required to comply with strict confidentiality policies.

5.3 Periodic Security Audits

Regular technical assessments and audits are conducted to ensure the security of our systems. Any vulnerabilities identified are addressed immediately.

5.4 Your Own Role

You also have a responsibility in securing your account. Use a strong password, do not share your login details with anyone, and remember to log out after using an unfamiliar device.

6 Cookies & Tracking Technology

Cookies and similar technologies are used on the uubt website. Cookies are small text files stored in your browser that help improve your browsing experience.

6.1 Essential Cookies

These cookies are essential for keeping your session active, maintaining your login state, and ensuring the basic functionality of the platform. They cannot be disabled.

6.2 Analytics Cookies

Statistics are collected to understand how our services are being used. This information is used in aggregated and anonymized form.

6.3 Managing Cookies

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies may affect the functionality of the platform.

7 Data Retention Period

uubt retains your personal information only for as long as it is necessary. The following factors are considered when determining the retention period:

• Necessity for service delivery
• Legal and regulatory obligations
• Need for dispute resolution and defense of legal claims
• Fraud prevention and account security

Even after your account is closed, financial transaction records and KYC verification information are retained for the period required by legal obligations.

8 Your Rights

As a uubt user, you have the following rights over your personal information:

8.1 Right to Access

You have the right to request information about what data we hold about you. After verification, we will provide you with a summary of the information stored.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request a correction. Most information can be updated directly from the profile section of your account.

8.3 Right to Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, this right may be limited in cases of legal obligations or ongoing investigations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that processing of your information be restricted. In this case, your information will only be stored and not actively processed.

8.5 How to Exercise Your Rights

To exercise any of the rights above, contact us by email at: [email protected] — or via 24/7 live chat. After verifying your identity, we will process your request within a reasonable time.

9 International Data Transfers

To operate uubt's services, your information may sometimes be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the transferred information remains protected in accordance with the standards of this policy.

For international transfers, we apply technical and organizational safeguards, such as encryption and access controls, to ensure that your information remains secure at all times.

10 Changes to the Policy

uubt reserves the right to update this privacy policy from time to time. When a significant change is made, we will:

• Publish the updated version on this page
• Note the date of the change ("Last Updated") in the notice
• For important changes, we will attempt to notify you via email or through the platform

Continuing to use the uubt platform after a change will be considered as your acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us using the methods below: